PRIVACY POLICY

1. Introduction

This Privacy Policy explains how SUPER EASYTOP SDN. BHD. ("we", "our", or "us") collects, uses, stores, and protects your personal data when you visit our website (www.tnggo.com) and use our services.

By using our services, you acknowledge and agree to accept the practices, requirements, and/or policies outlined in this Privacy Policy. If you do not consent, you may not be able to use our services or gain full access to our platform.

2. When and How We Collect Your Data

We may collect your data when you:

• Register for an account or use our services

• Place an order or complete a payment

• Contact customer service or submit a request

• Browse our website

• Participate in surveys, promotions, or events

3. Types of Data We Collect

We may collect the following types of personal data:

• Identity Information: Name, email, phone number

• Account and Transaction Information: Order history, top-up details

• Technical Data: IP address, browser type, device ID, operating system

• Usage Data: Pages visited, time spent, referral paths

• Cookie Data (see Section 4)

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, store preferences, and analyse site traffic. You may turn off cookies in your browser settings, but some features may become unavailable.

5. Data Sharing

We do not sell your personal information. We may share your data:

• With trusted service providers (e.g., payment gateways, email delivery, security services) as needed to perform our services

• With legal or regulatory authorities, if required by law

• With third parties, only with your explicit consent

• In connection with a merger, acquisition, or business reorganisation

6. Data Retention

We retain personal data only for as long as necessary:

• Order and payment data: up to 7 years (for audit and tax compliance)

• Marketing data: up to 24 months, or until consent is withdrawn

• Inactive accounts: up to 36 months

7. Data Security

We implement technical and organisational measures to protect your data, including:

• SSL encryption

• Firewalls and access control

• Security audits and monitoring

• Confidentiality agreements with staff

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If we discover such data, we will delete it immediately.

9. Third-Party Links

Our website may contain links to third-party websites. These sites are not under our control, and we are not responsible for their content or privacy practices. By clicking such links, you acknowledge leaving our platform at your own risk.

10. Your Rights

You have the right to:

• Access your personal data

• Correct or update inaccurate data

• Request deletion or restriction of processing

• Withdraw consent (especially for marketing)

11. Your Responsibilities

You are responsible for providing accurate, complete, and up-to-date personal information. If your data changes, please notify us promptly.

You must also safeguard your login credentials. Do not share your username, password, or security codes with others. If we detect suspicious activity, we may take protective actions, including suspending your account.

Both parties play a crucial role in preventing online fraud. You should act cautiously and ensure that your User ID, password, security device, and/or verification code are not disclosed or misused. Never knowingly or unknowingly share or allow unauthorised access to such credentials.

12. Policy Updates

We may update this Privacy Policy from time to time. All changes will be posted on this page with the latest update date. Please review periodically to stay informed. We reserve the right to change this policy, which will become effective upon publication. Your continued use of the TNGGO website, products, or services after any changes are posted indicates your acceptance of and agreement to be bound by those changes.

13. Contact Us

If you have questions, complaints, or requests regarding your data or this policy, contact us at:

• Email: website@tnggo.com

• Company: SUPER EASYTOP SDN. BHD.

• Address: Kuala Lumpur, Malaysia

• Last Updated: 12 May 2025